Terms of Service

Welcome to Netali May. Please read through our terms of use carefully before placing your order and/or using our website. When you use the Netali May website and/or place an order, you agree to terms and conditions set out below and are bound by them. The terms “we” and “us” refer to Netali May.

 

Changes to Terms

The following terms may change without notice to you and will apply to any future orders received.  It is your responsibility to know these changes and your continued use of the Netali May site represents your understanding and acceptance of these changes.

 

Delivery

Most of the time, we require 7-9 business day to process your order. As soon as we’ve confirmed your information, your order will be shipped via EMS delivery, or with an express DHL for additional price, for customer choice.

Arrival time is usually 10 business days.

All orders are charged in U.S dollars. Conversion rates apply and will vary depending on your bank and credit card company. If you have further questions, please contact your bank or credit card provider.

Netali May shall not be held responsible for delays in shipments caused by weather conditions, International customs issues or any circumstances beyond the control of Netali May.

Please note that all orders are shipped internationally. Charges may vary based on the contents of the order. International customers should contact their local customs office for further information on current import regulations. Customers recognize they are responsible for paying any applicable import duties and taxes.

Please email customer service in order to find out specific information about your order – shop@netalimay.com

Product Information

We do everything in our power to accurately depict the products we sell. It should be noted that the actual colors you see will depend on your monitor. Because the variety of computer hardware used by our customers, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are approximate by USA standards. Going by those standards, we make an effort to deliver the most accurate sizes we are able.

We have done our best to provide details, descriptions and prices of products on our site that are accurate. If we feel a product has been misrepresented, we reserve the right to refuse orders.

 

Prices are subject to change without notice and do not include sales tax and shipping charges which will be added where applicable. Products ordered are subject to availability. There is a delay between order placement and the time when the order is accepted. Due to this, there may be material inventory (for examples: yarns) changes in the availability of making the product. If availability changes, we will notify you as soon as possible.

 

Returns or Exchanges

As all our merchandise is made-to-order specially for each individual client, we are unable to offer returns or exchanges. All sales are final. However, if there was an error with your order, or you received defective merchandise, please inform us immediately upon receipt.
Damaged or incorrect items may qualify for an exchange, in which case we will have the item recreated and re-shipped to you at no additional cost and provide a return label for the damaged/incorrect item. Email us: shop@netalimay.com for assistance.

We are unable to accept returns/exchanges if:

-Item(s) were a final sale item

-Item(s) were customs made

-Item(s) are in any way defective from the original and salable condition

-Item(s) have been worn or washed

-Item(s) have been altered

-Item(s) do not have the original tags on them

 

Please follow these instructions when completing a return or exchange:

Place items in a box with email confirmation or original receipt and a note detailing what you would want us to do to remedy your situation. We cannot process an exchange or refund without your receipt.

Mail your package to:

Netali May

ATTN: Returns

Herzel 90 Tel Aviv

Israel 6655310

Refunds

Refunds will be issued to the credit card used during your purchase, or in the form of store credit. Refunds cannot be issued to a different payment source than the one they originally came from. Once we have received your returned item(s), we will inspect them and they should be processed within 48 hours.

Unfortunately, we can not give refunds for worn, washed, or otherwise altered items. It should be noted that we cannot refund shipping fees except in cases of shipping errors.

Our restocking fee is $5.00 per item and will be applied to all returns.

If you have any questions, feel free to reach us any time at shop@netalimay.com.